Refund Policy

Last Updated: January 15, 2025

Effective Date: March 15, 2024

1. Overview of Services

GiftMojo.org offers the following types of services:

• Free Educational Content: Website resources, basic guides, and general information (No charge - No refunds applicable)
• Premium Newsletter: Advanced insights and exclusive content (Subscription-based)
• Business Consultation Services: Professional consulting for businesses and organizations (Service-based)
• Educational Programs: Structured learning courses and certifications (Program-based)
• Custom Research Services: Specialized research and analysis (Project-based)

2. Refund Eligibility

2.1 Services Eligible for Refunds

• Premium newsletter subscriptions
• Business consultation services
• Educational programs and courses
• Custom research projects
• Professional certification programs

2.2 Services NOT Eligible for Refunds

• Free educational content and resources
• Completed consultation sessions
• Downloaded educational materials
• Custom research after delivery
• Services used beyond the refund period

3. Refund Periods and Conditions

3.1 Premium Newsletter Subscriptions

• Refund Period: 30 days from subscription date
• Conditions: Must be requested within 30 days of initial subscription
• Partial Refunds: Prorated refunds available for unused subscription periods
• Automatic Renewals: Can be cancelled anytime; refunds subject to 30-day policy

3.2 Business Consultation Services

• Refund Period: 48 hours before scheduled consultation
• Conditions: Full refund if cancelled 48+ hours in advance
• Same-Day Cancellations: 50% refund if cancelled same day
• No-Shows: No refund for missed appointments without notice
• Satisfaction Guarantee: Full refund if not satisfied within 7 days of consultation

3.3 Educational Programs and Courses

• Refund Period: 14 days from enrollment or before 25% completion, whichever comes first
• Conditions: Must request refund before completing 25% of course material
• Partial Completion: Prorated refunds based on uncompleted modules
• Certificate Programs: No refund after certificate issuance

3.4 Custom Research Services

• Refund Period: Before project initiation (within 72 hours of order)
• Work-in-Progress: Partial refunds based on completed work
• Delivered Projects: No refunds after final delivery and acceptance
• Scope Changes: Additional fees may apply; original payment non-refundable

4. How to Request a Refund

4.1 Refund Request Process

1. Contact Our Support Team: Email [email protected] or call +1 (844) 435-8696
2. Provide Required Information:
   • Your full name and email address
   • Order number or service reference
   • Date of purchase or service
   • Reason for refund request
   • Any supporting documentation
3. Wait for Review: We will review your request within 2-3 business days
4. Receive Decision: You will be notified of approval or denial via email
5. Process Refund: Approved refunds processed within 5-7 business days

4.2 Required Information for Refund Requests

• Full name and contact information
• Service or product purchased
• Purchase date and amount
• Payment method used
• Detailed reason for refund request
• Any relevant correspondence or documentation

5. Refund Processing

5.1 Processing Timeline

• Review Period: 2-3 business days to review request
• Approval Notification: Email notification within 24 hours of decision
• Refund Processing: 5-7 business days for approved refunds
• Bank Processing: Additional 3-5 business days depending on your bank

5.2 Refund Methods

• Original Payment Method: Refunds issued to original payment method when possible
• Credit Cards: Refunded to original card (3-5 business days)
• Bank Transfers: Direct deposit to bank account (5-7 business days)
• PayPal: Refunded to PayPal account (1-3 business days)
• Check: Mailed check as last resort (10-14 business days)

6. Satisfaction Guarantee

6.1 Our Commitment

We stand behind the quality of our educational services and are committed to your satisfaction. If you are not completely satisfied with our premium services, we offer:

• 100% Satisfaction Guarantee: For business consultation services
• Quality Assurance: All educational programs meet our high standards
• Continuous Improvement: We use feedback to enhance our services
• Customer Success Support: Dedicated support to ensure your success

6.2 What We'll Do

If you're not satisfied with our premium services, we will:

• Work with you to address any concerns
• Provide additional support or resources if needed
• Offer alternative solutions or services
• Process a full refund if we cannot resolve the issue

7. Cancellation Policy

7.1 Subscription Cancellations

• Premium Newsletter: Cancel anytime; no cancellation fees
• Auto-Renewal: Cancel at least 24 hours before renewal date
• Immediate Effect: Cancellations take effect at the end of current billing period
• Refund Eligibility: Unused portions may be refundable

7.2 Service Cancellations

• Consultation Services: Cancel up to 48 hours before appointment
• Educational Programs: Cancel within 14 days or before 25% completion
• Custom Projects: Cancel within 72 hours of order confirmation

8. Exceptions and Special Circumstances

8.1 Medical or Emergency Situations

We understand that emergencies happen. In cases of medical emergencies or other extraordinary circumstances, we may waive standard refund limitations. Please contact us to discuss your situation.

8.2 Technical Issues

If technical problems prevent you from accessing our services, we will:

• Work to resolve the technical issue promptly
• Extend your service access period as needed
• Provide alternative access methods when possible
• Offer full refunds if issues cannot be resolved

8.3 Force Majeure Events

In cases of natural disasters, pandemics, or other events beyond our control that prevent service delivery, we will work with customers to:

• Reschedule services when possible
• Provide alternative delivery methods
• Extend service periods as needed
• Offer appropriate refunds or credits

9. Dispute Resolution

9.1 Internal Resolution Process

If you're unsatisfied with a refund decision, you can:

1. Request escalation to a supervisor
2. Provide additional information or documentation
3. Request review by our customer advocacy team
4. Seek final review by management

9.2 External Resolution Options

• Better Business Bureau: File a complaint with BBB
• Consumer Protection Agencies: Contact state or federal agencies
• Credit Card Disputes: Contact your credit card company
• Legal Action: Consult with legal counsel if necessary

10. Contact Information for Refunds

11. Policy Updates and Changes

We may update this Refund Policy from time to time to reflect changes in our services or legal requirements. We will:

• Post updated policies on our website
• Notify existing customers of material changes
• Provide 30 days notice for policy changes that reduce refund eligibility
• Honor the policy in effect at the time of your purchase

This Refund Policy is effective as of the date listed above and applies to all purchases made after this date. Previous purchases may be subject to the refund policy in effect at the time of purchase.